Lititz Bike Woks will professionally pack, ship, and use expedited shipping to anyone in the lower 48 states. Our promise is to expedite the product and get it delivered to your door in reasonable timeline. Most items will ship within 48 hours. If an item happens to be out of stock but readily available directly from the vendor, we will communicate this with you immediately and give you an estimated delivery date.
Pick Up In Store Policy
A customer who has previously paid for an item may elect to pick that item up in store. We recommend calling ahead to ensure that the product is in stock before making a visit.
Customer Service Policy
We guarantee that all of our products are "as described" and new, not used or damaged.
Exchange, Returns, and Refunds Policy
We promise to attempt a return on every item purchased in our stores or on lititizbikeworks.com by scanning your receipt or packing slip, offering receipt look-up* or a non-receipted return or exchange can happen with a valid form of identification. Most items can be returned in your Lititz Bike Works store as noted on the packing slip. Just bring in the packing slip and the item. If you prefer or need to mail in your return, please Contact Us so that we can help you with return shipping.
All items in new condition returned within 30 days will receive a no questions asked refund or exchange. Items returned after 30 days will receive an in-store credit for the full retail price of the item(s) being returned. All bundled items must be returned with all components for a refund.
A 25% restocking fee is applied to all bikes returned.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please